Aloha,
Our lock out policy will be changing effective July 1, 2020. Should you lose your key or have forgotten your key and are locked out of your unit, please note the following:
During normal posted business hours of Monday – Friday, 8am – 5pm (excluding holidays), residents may come to the 3rd floor administration office for assistance, assuming they have given our office a spare key. Resident must provide proof of identity before being issued spare key. After normal business hours, no lock out service is provided.
Residents have the option of:
- Calling their agent (if they have one) to open the door
- Calling a locksmith at residents’ own cost and expense. Additionally, any damage to the premises or duplication of keys will be at the residents’ own cost and expense. Some 24-hour locksmiths are listed here for your convenience:
- Isle Locksmith 808.650.7776
- Alii Nui Locksmith 808.913.0156
- Jose’s Locksmith 808.489.0084
- Installing a shackle lockbox
Thank you for your understanding.
Mahalo,
Roxanne Manuel
Office Manager
